Terms and Conditions
These Terms and Conditions for Norton Toll Free, (this “Agreement”) is a legal agreement between you (either an individual or an entity that you are representing, hereinafter “you”) and Norton Toll Free and its suppliers and licensors (collectively Norton Toll Free”) for the Norton Toll Free Services (“Services”). By using for or purchasing the services or by accepting this agreement you acknowledge that you have read this agreement, that you understand it, that you agree and accept the terms and conditions as presented herein. If you do not agree to these terms and conditions, do not apply for, accept, use or purchase the service. The Services include new products, product changes, upgrades, support and other services. You may only receive the Services if you are a Service subscriber in good standing with a valid, account with Norton Toll Free. Reference to “Norton Toll Free” corresponds to “Norton Toll Free Technical Services Pvt. Ltd.” and “Norton Toll Free, Inc.” represented as the same business entity. The services are for a limited time only; failure to use the services within the subscription period shall not ground for a REFUND of ANY FEES PAID.
Software, Materials, Services and other related information are collectively referred to as “Content.”
“You” or “you”
“You” means you individually, any person, including any employer that you are acting on behalf of.
“Services” means Norton Toll Free Support Services, which are Norton Toll Free’s remote, phone and chat software technical support for Computers, connected devices and mobile devices, available on our website i.e. www.Norton Toll Free.com. The Services include computer diagnosis, software diagnosis and repair, security checkup and repair, complete consultation for any hardware issues, Computer Networks or Internet diagnosis and repair, computer peripheral’s diagnosis and software repair, mobile / tablets application support. The scope of the services is subject to change without notice, and Norton Toll Free may discontinue or modify the Services in its sole discretion.
“Software” means any software used by Norton Toll Free in connection with the Services.
“Subscription Period” means the time period that Subscriber is eligible to receive the Services. The Subscription Period shall commence on that date the Services are subscribed to and shall terminate after one year or the period specified in the chosen package.
Technical Support Services are provided only via phone, Internet chat and remote desktop sharing. Services are provided upon Subscriber’s contacting Norton Toll Free. As explained on the Norton Toll Free website, Subscriber authorizes Norton Toll Free to configure its computers and delete the files that Norton Toll Free deems unnecessary to a computer’s operation. Subscriber gives Norton Toll Free express permission to alter the registry of any computer receiving the Services as needed to provide the Services. The Services may require additional software. Subscriber gives Norton Toll Free express permission to install, configure, and use such software on Subscriber’s computer.
Access to provide the Services, Norton Toll Free must access a computer or network receiving the Services over the Internet. A high speed Internet connection is highly recommended in order to avoid delays or problems with the Service. Subscriber is solely responsible for providing an Internet connection and access to its computers. Subscriber must assist Norton Toll Free in any manner necessary to diagnose the computer and provide the Services. Failure to fully cooperate with the Norton Toll Free representative shall be considered a breach of this Agreement. All instructions and steps taken in providing the Services shall be left to the Norton Toll Free representative’s sole discretion. Subscriber warrants that use of the Services complies with all applicable computer and network policies. Prior to receiving the Services, Subscriber must have administrator rights to the computer, have a back-up of all data on the computer, and provide Norton Toll Free with correct and accurate information.
Credit Card Billing
You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Norton Toll Free to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Norton Toll Free and/or any other company who bills products or services, or acts as billing agent for Norton Toll Free to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You acknowledge and agree that neither Norton Toll Free nor any Norton Toll Free affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Norton Toll Free’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00.
The Services are subject to change without notice. The Services do not cover restoration services, repair services, lost or expected profits, lost or corrupted data, lost or deleted work, or lost or damaged personal files. Norton Toll Free does not guarantee against the loss of any file, information, or data. Subscriber is solely responsible for backing up and safely while storing its data, information, and file.
Terms and Cancellation
For subscription-based Services, this Agreement shall be effective for one year from the date Subscriber subscribes for the Services. Single-use Services shall expire once the session with the Norton Toll Free Technician terminates. In addition, Norton Toll Free may cancel the Services at any time if Norton Toll Free, in its discretion, determines that Subscriber’s use of the Services is excessive, inconsistent with the scope of the Services, abusive, or inappropriate.
Notice of the natural expiration of this Agreement may not be provided, and Norton Toll Free is not liable for any damages that may result from expiration or termination of the Agreement. Subscriber may purchase additional subscriptions to the Services through the Norton Toll Free’s website or over the toll free number. Any breach of this Agreement shall immediately terminate Subscriber’s subscription to the Services and/or may limit Subscriber’s access to the Services. No refunds shall be provided upon termination of the Agreement.
ANY SOFTWARE IS PROVIDED TO SUBSCRIBER “AS IS” BASIS BY Norton Toll Free, AND ANY USE OF PROVIDED SOFTWARE IS AT SUBSCRBER’S OWN RISK. THE SOFTWARE MAY CONTAIN BUGS, ERRORS, AND OTHER PROBLEMS THAT COULD CAUSE SYSTEM OR OTHER FAILURES AND DATA LOSS. Norton Toll Free DOES NOT WARRANT THE PERFORMANCE OF ANY SOFTWARE AND DOES NOT WARRANT THAT ANY SOFTWARE WILL OPERATE SUBSTANTIALLY IN ACCORDANCE WITH THE DOCUMENTATION ACCOMPANYING THE SOFTWARE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, Norton Toll Free DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, IN EQUITY OR AT LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, AND NON-INFRINGEMENT. Norton Toll Free DOES NOT WARRANT THAT THE SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS SUBSCRIBER MAY HAVE OR THAT THE SERVICE WILL BE PROVIDED IN AN UNINTERRUPTED FASHION. SOME JURISDICTIONS DO NOT ALLOW THE WAIVER OR EXCLUSION OF IMPLIED WARRANTIES SO THEY MAY NOT APPLY.
Limitation of Liability
EXCEPT AS EXPRESSLY PROVIDED HEREIN, Norton Toll Free AND ITS AFFILIATES, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR (I) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNATIVE OR CONSEQUENTIAL DAMAGES RESULTING FROM (A) THE USE OF THE SERVICES, (B) ANY DELAY OR INABILITY TO USE OR CLAIM THE SERVICES, (C) ANY VOIDANCE OF A WARRANTY ON THIRD PARTY PRODUCT OR SERVICE RESULTING FROM USE OF THE SERVICES (D) ANY INFORMATION, PRODUCTS OR SERVICES OBTAINED IN CONNECTION WITH THE SERVICES, (E) UNAUTHORIZED THIRD PARTY ACCESS TO A COMPUTER, OR (F) ANY USE OF ON SITE SERVICES BUNDLED WITH THE SERVICES. Norton Toll Free IS NOT LIABLE FOR ANY COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. THESE LIMITATIONS APPLY WHETHER SUCH CLAIM IS BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE AND APPLY EVEN IF Norton Toll Free, ITS AFFILIATES, OR THEIR EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL Norton Toll Free TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICES EXCEED THE FEES PAID BY SUBSCRIBER TO Norton Toll Free FOR THE SERVICES. BECAUSE SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY.
Norton Toll Free is not responsible for any cessation, interruption or delay in the operation of the Services or the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God or the public enemy, war, armed conflict, terrorist action, strike, lockout, boycott, riot, release of hazardous or toxic substances, explosion, accident, or any other causes whether or not of the same class or kind as those specifically above named, which are not within the reasonable control of a party. Norton Toll Free is not liable for any failure or delay caused by problems with Internet connections.
Governing Law Venue
Subscriber and Norton Toll Free agree that any disputes related to this Agreement shall be governed in all respects by and construed in accordance with the laws of the United States of America and the laws of India, wherever applicable.
This Agreement shall constitute the entire Agreement between the parties. Any waiver of this Agreement shall only be effective if it is in writing and signed by both parties. Norton Toll Free may change, modify, amend, suspend or discontinue any aspect of the Services in its sole discretion, including pricing, scope of the Services, its website, and the Services available in any subscription plan. Such changes will be made without notice or liability to Subscriber or to any third party. Norton Toll Free may impose limits on certain features of the Services at any time. Norton Toll Free may amend this Agreement at any time by posting a copy of the amended Agreement on the Norton Toll Free’s website. Such amendments may be made in Norton Toll Free’s sole discretion and are binding when posted. Subscriber must review the Agreement periodically to obtain notice of any changes. Continued use of the Services constitutes acceptance of any changes. Section headings are for convenience only and shall not be considered in the interpretation of this Agreement.
Norton Toll Free is not bound by any representation of (i) any agent, representative or employee of any third party; or in (ii) information posted on the Norton Toll Free website of a general informational nature.